How to Fix JAMB “Unable to Charge. (ds.value.not-found)”

If you are experiencing the error message “Unable to Charge. (ds.value.not-found)” while attempting to generate your profile code for the Joint Admissions and Matriculation Board (JAMB) registration, you are not alone. This issue has been reported by numerous candidates and can be frustrating.

Below are effective solutions and troubleshooting steps to help you resolve this error.

Understanding the Error

The error “Unable to Charge. (ds.value.not-found)” typically occurs during the process of sending your National Identification Number (NIN) to JAMB via SMS. This can happen for various reasons, including network issues, incorrect NIN submission, or problems with your mobile service provider.

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Steps to Resolve the Issue

1. Wait and Retry:
   • Often, this error is temporary due to network congestion or service interruptions. It is advisable to wait for about 4 hours before trying again. During this time, consider restarting your phone to refresh the network connection.
2. Check Your Network Connection:
   • Ensure that your mobile network is stable. If possible, switch to a different network or try sending the message from another phone. Some users have found success by changing their SIM card into another device.
3. Verify Your NIN Submission:
   • Confirm that you are sending the correct NIN format without any additional characters or spaces. The correct format should simply be:
     text

     NIN 12345678912

   • Replace 12345678912 with your actual NIN.
4. Ensure Sufficient Balance:
   • Make sure you have at least ₦50 in your account balance before attempting to send the message. JAMB deducts this amount for processing your request, and transactions using bonus credit will not go through.
5. Remove Do-Not-Disturb (DND) Settings:
   • Check if your phone number is on a Do-Not-Disturb list, which may prevent you from receiving messages from JAMB. You can deactivate DND by following your network provider’s instructions.
6. Contact JAMB Support:
   • If the problem persists after trying the above steps, consider reaching out for help. You can send an email with your full name and NIN to [email protected]. Be sure to include a brief description of the issue you are facing.
7. Use Alternative Contact Methods:
   • If emailing does not yield results, visit the official JAMB support page at JAMB Support for further assistance.

If you’re registering for JAMB for the first time, you’ll need to generate a JAMB profile code. Here are some troubleshooting tips if you encounter errors:

For First-Time Registrants

1. Check Your Account Balance: Ensure you have at least ₦50 in your main account, as bonus balances won’t work for obtaining a profile code.
2. SIM Card Troubleshooting:
   • Try removing your SIM card and inserting it into a different phone, preferably a basic button phone.
   • Send your NIN followed by a space and your actual NIN (e.g., “NIN 24156728191”).
   • Alternatively, use a different SIM card if possible.

For Second or Third Timers

If you’ve previously obtained a profile code, you can reuse it for future registrations. However, if your profile code was obtained before 2021, you might need to reactivate it by resending an SMS.

Additional Tips

• Use a Valid NIN: Ensure your NIN is accurate and up-to-date, as errors can affect your registration.
• Stay Informed: Keep track of JAMB updates and guidelines to avoid common mistakes.

By following these steps, you can smoothly navigate the JAMB registration process and avoid common pitfalls.

Additional Troubleshooting Tips

• Try Late Night or Early Morning: Attempt sending your NIN during off-peak hours when network traffic is lower.
• Check for Network Provider Issues: Sometimes the problem might originate from your service provider (MTN, Glo, Airtel, etc.). If others are also experiencing issues, it might be a broader network problem.
• Review Your Phone Settings: Ensure that SMS services are enabled on your device and that there are no restrictions on sending messages.

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Conclusion

The “Unable to Charge. (ds.value.not-found)” error can be resolved by following these troubleshooting steps carefully. Patience and attention to detail in ensuring correct submissions will often lead to a successful resolution of the issue.

If all else fails, do not hesitate to contact JAMB support for further assistance in resolving your registration problems.